We will arrange delivery of the Goods you order to the delivery address you provide us with at the time the Order is placed.
We attempt to despatch all Orders within 48 hours of receiving them, but please allow up to a maximum of 28 days for delivery. If there are any delays, we will try to keep you up to date on the situation.
If we are out of stock of certain Goods, we will not dispatch the Order but we endeavour to keep you informed. If however, it would be preferable to receive a part shipment we can arrange this. As a business we are attempting to reduce our carbon footprint and cut out unnecessary deliveries. It is always your decision. If delivery is overdue by more than 28 days, we will always give you the choice of receiving a full refund of any payments that you have made.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations then LedLight One will refund you within 30 days for any sum that has been paid by you or debited from your credit card for the Goods. On exercising your right to cancel you shall be required to return the Goods to LedLight One. Should you fail to return the Goods, we reserve the right to deduct any direct costs incurred by us in retrieving the Goods as a result of such failure.
Privacy & Security
LedLight One will not disclose customer information to third parties other than when it is necessary to fulfill Orders. If this happens, the third party company will not divulge any of the information to anybody else.
Returns & Replacements
Before you return Goods to us, please make sure you are aware of our returns procedure and email us at info@ledlightone.com to get a Returns Authorisation Number (RAN). We will email the RAN to you and include information on how to return the Goods and where to send them to. Please be aware that we may refuse returns which do not have a RAN. Please note that we may refuse returns which do not have a valid returns authorisation number. Items which require installation can not have been installed or modified in any way and must be returned in their original packaging complete with accessories.
If you want a refund for Goods which are not needed you must inform us of this within 14 days of receiving the Goods, via email or in writing. It is YOUR responsibility to return the Goods safely to us at YOUR cost.
LedLight One will refund you within 30 days for any sum that has been paid by you or debited from your credit card for the Goods. On exercising your right to cancel you shall be required to return the Goods to LedLight One. Should you fail to return the Goods, we reserve the right to deduct any direct costs incurred by us in retrieving the Goods as a result of such failure. We will endeavour to fulfil all returns and try to provide refunds due as quickly as possible.
- If we dispatch faulty Goods or wrong Goods to you, we will offer a replacement or refund for these as soon as possible. You must advise us of the problem within 7 days starting the day after delivery.
- Sometimes, Goods become damaged in transportation to you, and if this happens, please email us at info@ledlightone.com within 7 days starting the day after delivery, for returns information.
- Goods ordered in error must be returned to us new, with original wrapping. Please also be aware that replacement Goods may incur extra delivery charges at the Company’s discretion. Orders previously offered with "free delivery" may also incur these extra delivery charges.
If you are not sure whether you are purchasing the correct Goods, please place an Order for a single item to ensure that it is correct before ordering large quantities. If you purchase large quantities in error, this may incur a re-stocking fee.
Please also see our full returns policy and returns procedure, on our Returns page.
Ordering
It is simple to use make a purchase on the Site. Browse the product range, and then any items you may wish to purchase must be added to the shopping cart. When you have finished shopping, follow the checkout process and you will need to provide a few details so we can complete your Order.
As part of the purchasing process, you have the option to register with the LedLight One Site. You must choose a username and password on completion of registration. You are responsible for all actions taken under that username and password and shall only use the Site under your own username and password.
You must ensure you keep your password safe and should not disclose it to anyone. If it is compromised, you must change it immediately and inform LedLight One of this. You may not transfer or sell your username to anyone, nor permit anyone to use your username or password.
It is not compulsory to register your details with LedLight One, you will still be able to use the Site and Order Goods without registering.
If the details you supplied are wrong or need updating it is your responsibility to inform LedLight One as early as possible and before you place any further Order.
Payment, Pricing & Promotions
The price and description of the Goods you Order will be as published on the Site when your Order is placed.
We try to ensure that all prices listed on our website are correct, but we reserve the right to change prices and to not accept any order where prices are quoted by mistake.
You can pay for the Goods and the delivery costs using any payment method shown on our Site when your Order is placed. We remain entitled to terminate the contract if payment for your Order is not received before the delivery date for the Order. There will be no delivery of any Goods until cleared funds are received.
We accept PayPal payments. Your credit card company or bank will convert the transaction to your own currency.
